Label Operations.
To apply label to an email, highlight the email, click on the Label button and choose the label.
To clear the label from an email, highlight the label and then choose remove label.
The label will be removed from that particular mail.

How would I set Vacation/Auto reply for my outgoing emails?
Click on Settings -> Personalize -> Vacation Reply. Set Yes to  Enable Vacation Reply
Choose whether the reply is to be sent only to your contacts, non-contacts or everyone
Set the dates for which the vacation reply is to be active.
Type in the subject, the body of the email and the ‘Sending Interval’ (this refers to the number of days after which the auto-reply will get sent)

COMMON PROBLEMS ENCOUNTERED WHILE SENDING EMAILS  Sending failed; Reason:552 5.1.7 Sender Address Blocked
This error occurs when a personal user sends mails to more than 30 recipients and a business user to more than 50 recipients or getting 15 bounces a day.
Recently, we have received some complaints that Zoho accounts have been used to send spam emails across. We had to take some stringent measures to limit spamming.
You will be able to receive emails but you will be blocked from sending emails. You will need to send an email to support@zohomail.com to unblock your account.

Sending failed; Reason:553 Relaying disallowed
If this issue occurs for those who have hosted their domain in Zoho, please check that your domain is enabled(this can be done in the mail administration page from ZohoBusiness) and your MX is pointed to mx.zohomail.com. If you still get this error when sending mail from your @zoho.com account, please send an email to support@zohomail.com immediately.

Sending failed. Reason554: Recipient address rejected: Access Denied
This error occurs for POP when your ISP does not allow mail relaying through ZohoMail. Please correct this with your ISP and check if you still face the issue. 

 

Error: POP account for this EmailId already configured.

There are two reasons for this issue:
1. You are trying to configure POP3 for an account which is already configured as POP account.
2. This error pops up when you are trying to configure POP for the account for an email address which is already been selected as the Set Default Email Id on the Settings page.

A work around for the second kinda issue is that you can choose your Zoho account as the default email id and then you can try to configure POP for your another account.

Example: Your gmail account has been chosen as the default email id on the settings page. You try to configure POP for the same Gmail account.
You get the error as shown:

Then you need to choose the Zoho account as the Default Email Id.To do that, go to Settings>Common Settings>My Preferences>Account Details.
Choose your Zoho email address and then save the changes.
After doing this, you should be able to configure POP for your gmail account thereon.
If you want to use your gmail account as the default email Id on your mails, you can change the settings back to your old settings.

Problem in sending mail while doing IO operation

This is because the signature content in your mail account has been copied and pasted, especially images, from some other source and it causes an issue while sending emails.
So it is adviced to manually add the signature instead of copying and pasting it from other applications.

Yahoo domains don't get emails from Zoho
It looks like yahoo is temporarily deferring mails for some of the users but processing it later. We have received few complaints from our users. So, mails do reach yahoo, but with some delay. Please check in Spam folder if not found in Inbox.
But if the message did not reach yahoo even after a significant time lapse, please send the specific message header to support@zohomail.com. For message header go to : More Options -> Show Original (or simply \"s\" if keyboard shortcut is enabled). This might help us to identify and resolve the issue.
Sorry for the inconvenience caused. But we are working hard to resolve this issue.


IMPORT/EXPORT 
How Can I import Mail from Thunderbird?
Steps to export Thunderbird Mails
1. To convert the mails from Thunderbird format to the standard format, download the exe tbird2oe_1_0_setup.exe from
http://www.askmisteremail.com/tbirdtools2.php
2. From Thunderbird, select Tools -> AccountSettings ->ServerSettings, note down the location of the Local Directory specified there.
3. Run the tbird2oe_1_0_setup.exe and give the above directory name for Source field and give some other new directory for
output and Run.
4. Once the conversion is done, zip all the .eml files in the new directory and give it as input for importing in mail.zoho.com.

Steps to Import into ZohoMail
1. Log on to Zoho Mail and go to Settings> Personalize <account name> Import/Export Mails
2. Browse and select the file to import.
(note: Here you can import a single .eml file or a zip file containing muliple .eml files of size upto 40 MB)
3. Choose the "Folder" you want to import.
4. Click "Import" button.
If you want to import from an email client in a folder, you will need to create the folders before hand
The import option takes approximately an hour to import. Import gets scheduled and it will import the emails after an hour or so.

Can I export Mails from ZohoMail?
To create a backup of your emails, please click Settings> Personalize [Account name]>  Import/ Export Mails. There you can export your mails as a zip file.Similar to the import, export also takes an hour. You will receive an email with a zip file attachment.

How to import contacts into Zoho from outlook?
Steps to export the contacts from Outlook. 

 

1. Open the outlook.
2. Go to File>Import and Export, Import and Export Wizard appears.
3. Choose Export to a file, click Next.
4. Click on Comma Separated Values(Windows) option.Hit Next.
5. Choose the folder from which you are exporting the contacts.Click Next.
6. Type a name for the exported file and choose the location and click Next.
7. Then if you want to map the fields and click on Finish to export the contacts.
8. Once the contacts are exported logon to your zoho account.

You can logon to either your ZBusiness account or the Zmail account to import the contacts.

Steps to import the contacts into Zoho.

1. Click on the Import button.
2. Underneath Import from other email application, click on the browse button, navigate to the location of the exported CSV file and click on Open.
3. You need to map the fields from the CSV to the fields available in the Zoho Contacts.
4. Importing the contacts will take a few minutes depending upon the number of contacts you import.
5. Refresh the page once.

How to import contacts from the Yahoo,Gmail and Hotmail accounts?
1. Logon to your Zoho Account.
2. Click on the Contacts on the left bottom corner.
3. Click on the Import button on the right top corner of the contacts page.
4. Proceed with the instructions to import the contacts.
5. Refreshing the page once and you will be able to see the contacts.

Steps to configure POP on the iPhone.

1. Go to Menus.
2. Choose the Mail menu.
3. Select POP option.
4. Type the Name and the email id on the fields and the description field is optional. Then fill in the information for the incoming mail server on the Host name field.
5. Type the user name and the password Then fill in the outgoing mail server information: the host name, user name and password and hit Save It takes a few minutes time to process.
6. Once this is done successfully, you are good to go!  

 

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